QUALITY SERVICES
In pursuit of providing the highest quality legal services to our clients and achieve client satisfaction, the Firm guarantees that no legal fees shall be payable by our clients where, despite our clients reporting their complaint to us, the quality of our services are found to be wanting by our clients and fall below what is reasonably expected of a competent lawyer or firm of lawyers. The Firm, by means of its client-friendly complaints system, assigns a person to each matter, whom our clients can contact if they have a problem.
During the course of a matter, our clients will receive regular updates and
guidelines(either on telephone or in writing) and/or progress reports on their matters includingany changes in the law that affect them and any escalating costs of their matters. In this regard, our clients are at liberty to set an upper limit of the costs which may be reached by the Firm without further authority. We also use superior and up to-date legal documents that meet our clients’ diverse legal and commercial needs in their matters.
The Firm’s legal services are personalized with a Case Manager assigned to each clientto deal with their matter and can be contacted by our clients on a 24-hour basis. The Firm’s staff is friendly and easily approachable and is at our clients’ service at all times. On completion of a matter, the firm shall report the outcome to our client and explainany further action (if any) and account for any outstanding money which shall promptly be refunded to our client in full.